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Courses/Services

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Manager Training

Management, Motivation, and Delegation

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At the end of this course, you will be able to:

  • Understand the transition from individual contributor to manager

  • Recognize the core management competencies

  • Understand the commonalities and differences between managing and leading

  • Identify ways to develop and motivate your employees

  • Overcome delegation challenges

Communication, Coaching, and Feedback

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At the end of this course, you will be able to:

  • Recognize common communication challenges

  • Identify appropriate communication methods

  • Understand the 5 basic principles of effective questioning

  • Use active listening

  • Recognize the importance of giving specific, timely feedback

  • Deliver high impact feedback

  • Coach in a way that will help develop and improve the performance of your employees

  • Identify coaching opportunities for different performance levels

Conflict Management

 

At the end of this course, you will be able to:

  • Recognize the sources of conflict in the workplace

  • Recognize the negative and positive aspects of conflict

  • Recognize your preferred way of dealing with conflict

  • Use active listening to better communicate during conflict discussions

Use an 5-step process for resolving interpersonal conflicts

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Team Management

 

At the end of this course, you will be able to:

  • Recognize the sources of conflict in the workplace

  • Recognize the negative and positive aspects of conflict

  • Recognize your preferred way of dealing with conflict

  • Use active listening to better communicate during conflict discussions

Use an 5-step process for resolving interpersonal conflicts​

Recruiting for Talent

 

At the end of this course, you will be able to:

  • Understand the recruitment process from start to finish

  • Recognize the characteristics of an “A” candidate

  • Learn behavioral based interviewing techniques

  • Understand your responsibility as a hiring manager

Conducting Difficult Conversations

 

In this course, you will:

  • Understand what prevents us from having difficult conversations

  • Learn how to be fully present for conversations

  • Participate in specific difficult conversation role plays

Change Management

 

In this course, you will learn about:

  • Creating the business case for change management

  • The emotional side of change

  • Communicating change

  • Tools for working through change

Leadership Development

 

At the end of this course, you will be able to:

  • Recognize your role as a leader

  • Recognize the work climate that makes your organization a great place to work and 6 leadership styles that help to create that climate

  • Use visioning to create buy-in, develop and sustain focus, and encourage accountability for work

  • Recognize key decision-making techniques and when best to use each one or use them in combination with teams

  • Use a structured approach for building consensus in problem-solving situations with teams

Performance Management/Objective Setting Process

 

At the end of this course, you will be able to:

  • Manage your direct reports’ performance reviews

  • Recognize the importance of both objective setting and development plans

  • Recognize the difference between objectives and development plans

  • Understand the manager’s role in the objective setting process

  • Understand timeframes in PM Cycle and the components of a good development plan for self and employees

General Training

Myers Briggs: Understanding Yourself and Others or True Colors: Personalities in the Workplace

 

At the end of this course, you will know

  • Understand your own style and preferences

  • Understand the styles and preferences of others

  • Recognize the value of diverse perspectives

  • Work more effectively with your colleagues and client groups

Prioritization Training

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At the end of this course, you will be able to:

  • Discover strategies for gaining control and increasing productivity

  • Define priorities

  • Learn to integrate priorities into daily routines

  • Learn to deal with and avoid procrastination

A Model for Problem Solving

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At the end of this course, you will be able to:

  • Assess current problem solving methodology

  • Identify challenges to decision making and problem solving

  • Qualify steps

  • Create a problem solving methodology

  • Implement new methodology

Customer Service Part 1

Clients and Service Excellence
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At the end of this course, you will:

  • Build an agreed set of customer service standards

  • Facilitate knowledge transfer

  • Build upon communication, negotiation and problem solving skills

  • Understand and consistently implement the customer service standards

  • Leverage enhanced communication, negotiation and problem solving skills in your own day to day interactions

  • Understand and implement key strategies for handling challenging customer situations

Customer Service Part 2

Meeting Client Needs
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At the end of this course, you will be able to:

  • Effectively facilitate problem resolution by handling complaints and providing solutions

  • Recognize the importance of positive language and attitude

  • Understand the basics of negotiation

Advanced Customer Service Training​

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Note: Participants should attend Customer Service 1 and 2 prior to attending

  • This course is a practicum where we explore some of our most pressing client issues and identify solutions

Winning Back Clients

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At the end of this course, you will be able to:

  • Identify why clients choose to use/do not use your services

  • Understand how to get clients back

  • Prevent problematic campaigns

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